Unfortunately, my stay was overshadowed by a concerning incident that significantly impacted my overall impression of the hotel.

Shortly after checking in, I accepted the offer to have my luggage brought up to my room. When I later accessed my belongings, I discovered that €80 in cash was missing. The money had been kept in an envelope and had not been used since exchanging currency, making the discrepancy immediately noticeable. I reported this to the hotel right away. However, I was disappointed by how the situation was handled by management. The response I received felt dismissive, and I was told I could find alternative accommodation if I didn’t feel comfortable staying. More emphasis was placed on questioning my actions (such as why I hadn’t used the in-room safe) rather than addressing the concern itself. Given that the incident occurred before my luggage had even reached my room, this explanation did not feel appropriate or reassuring.

While I understand that situations like this can be difficult for hotels to assess and investigate, I believe guests should feel confident that their belongings are handled with care and respect. The lack of a constructive response or any meaningful follow-up left me feeling unsettled. Afterward, I came across a recent review from another guest describing a similar experience, which added to my concern. Because of this, I would personally hesitate to stay at Le Cavendish again. While the hotel offers many positive features, this experience unfortunately impacted my trust and overall impression.